Customer Success

We believe that your success is our success, and we’re committed to providing you with the support and resources you need to achieve your goals.

Our Approach to Customer Success

Our approach to customer success is built on three core principles: proactive engagement, personalized support, and continuous improvement. These principles drive our actions and ensure that we’re always focused on delivering value to our customers.

Proactive Engagement

We anticipate your needs and actively engage with you to ensure smooth project execution, minimizing challenges before they arise.

Personalized Support

Our team tailors support solutions to fit your unique requirements, providing guidance that aligns with your specific goals.

Continuous Improvement

We’re committed to evolving our services, consistently refining processes and solutions to deliver even better results over time.

How We Help You Succeed

Explore the process below and discover how we can help you achieve your goals.

01 /

Personalized Onboarding

Our personalized onboarding process ensures that you hit the ground running with our products/services. From setting up your account to training your team, we’re here to support you every step of the way.

02 /

Ongoing Support

Our dedicated support team is available to assist you with any questions or issues you may have. Whether it’s troubleshooting technical problems or providing strategic advice, we’re here to help you succeed.

03 /

Strategic Guidance

Our team of experts will work closely with you to understand your goals and develop a customized success plan to help you achieve them. We’ll provide you with strategic guidance, best practices, and actionable insights to ensure you’re getting the most out of our products/services.

Resources and Tools

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Knowledge Base

Access our knowledge base for helpful articles, guides, and tutorials on using our products/services effectively. Learn best practices, tips, and tricks to maximize your success.

Success Tools

Take advantage of our proprietary tools and platforms designed to help you track progress, measure success, and stay organized. These tools will empower you to achieve your goals more efficiently.

Client Reviews

From improved efficiency to enhanced customer satisfaction, our clients share their firsthand experiences and the value they’ve received from partnering with us.

Kate Knoll

We have been working with Virtual Champs for quite some time now and have had a fantastic experience. Amazing client support services, diligence and genuine care on their end. The team is super receptive and helpful whenever needed. Would definitely recommend!

Frank Pejril

Virtual Champs has consistently provided our company with high-quality personnel for various areas of work. Having worked with VCG employees for several years now. I would highly recommend them to any business seeking BPO sub-contracting. The individuals I’ve worked with have been well-spoken & personable, providing a high level of education and skill in their work.

Ryan Barichello

VCG has been am excellent experience for us. They look after many aspects of recruiting and retaining talent, and are proactive towards ensuring a successful relationship.

Frequently Asked Questions

From improved efficiency to enhanced customer satisfaction, our clients share their firsthand experiences and the value they’ve received from partnering with us.

Our calculator can help you out!

We require a security deposit of 2 weeks for contract campaigns and send out an invoice weekly (or monthly depending on the scale of the campaign) and you can settle it through PayPal or wire transfer.

We keep data secure by enabling firewalls and installing antivirus and anti-malware software. We use cloud storage, email encryption, and VPN.

We require a minimum of 4 hours daily for each campaign that we handle.

We have a wide range of services such as Customer Services (Customer Support and Customer Success), Sales Development Representative Services, Virtual Assistant Services (Real Estate and General Admin, Outbound Calling, Digital Marketing, Software Engineering, Accounting and Bookkeeping, Virtual Legal Assistance, and Virtual Medical Assistance).

We provide the best candidates by following a multi-level recruitment process. A talent goes through an initial interview by the HR team, followed by a manager’s interview, and a language assessment that includes listening, speaking, reading, and writing. After passing all of these, we forward the talent to the client. A client can (1) proceed to interview and personally evaluate the candidate or (2) allow us to assess and assign the candidate that fits best to the campaign.

Ready to Take Your Business to the Next Level?